SHIPPING & RETURNS POLICY

SHIPMENT PROCESSING TIME
– Shipping will be processed as early as possible and to best of our ability, but no guarantees can be provided.

SHIPMENT TO APO/FPO ADDRESSES AND P.O. BOXES
– We do not offer shipping to APO/FPO addresses or P.O. Boxes.

DUTIES, CUSTOMS, AND TAXES
– You will assume responsibility for all applied customs or taxes.
– You will be solely responsible for any fee or tariffs applied during or before shipping.

DAMAGES
– We are not liable if any of your products are damaged or misplaced during shipping.
– If you receive a damaged order, contact the shipment carrier so you can file a claim.
– Do not discard packaging and damaged goods if you intend to file a claim with the shipment carrier.

INTERNATIONAL SHIPPING POLICY
– Please note we do not offer international shipping.

RETURNS AND EXCHANGES
– Due to the nature of our products, we do not accept returns.

If you are not satisfied with your experience, we are here to help. Please contact us at info@freezedriedfoodstore.com within 7 days of receiving your order. In the email please include the order number and a clear image of the box.